Question 1

How discreet is delivery?

Accepted Answer

Every order ships in plain, unmarked packaging with a neutral sender name on the label. Nothing on the outside indicates what is inside.

Question 2

How do I choose the right size?

Accepted Answer

Each product page lists the measurements for that piece. If you are between sizes in a stretch style, size down; in structured styles with boning or clasps, size up. Send us your measurements and we will recommend a size.

Question 3

Can I return or exchange an item?

Accepted Answer

Unworn items with hygiene liners and tags intact can be returned within 14 days of delivery. For hygiene reasons, hosiery and bodysuits worn without the liner in place cannot be returned.

Question 4

When will my order arrive?

Accepted Answer

Orders placed before 2pm ship the same business day. Standard delivery takes 3 to 5 business days; express takes 1 to 2. You will receive tracking by email as soon as your parcel leaves us.

Question 5

How should I care for these pieces?

Accepted Answer

Hand wash in cool water with a gentle detergent and lay flat to dry. Avoid the machine, the dryer, and fabric softener, all of which break down lace and elastic.

Question 6

How quickly do you reply?

Accepted Answer

We answer messages within one business day, Monday to Friday. Order questions sent over the weekend are answered first thing Monday.

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