If it isn't right, send it back

You have 14 days from delivery to request a return. Once approved, the parcel needs to be posted back within a further 14 days.

• —Unworn, unwashed items in original condition.
• —Hygiene seals and liners still attached and intact.
• —All tags attached and original packaging included.
• —Try pieces on over your own underwear — this keeps them returnable.

• —Anything with the hygiene seal removed or broken.
• —Worn, washed, scented or visibly used items.
• —Sale or clearance pieces marked final sale.
• —Items returned without a return request.

This isn't us being difficult — health regulations for intimate apparel don't allow resale once a seal is broken.

The fastest way to change a size is to return the original for a refund and place a new order, so the size you want isn't sold out while your parcel is in transit. If you'd rather we hold a size for you, message us before posting.

Refunds go back to the original payment method within 5 business days of your return arriving and passing inspection. Your bank may take a few days more to show it.

Original shipping is refunded only if the item arrived faulty or we sent the wrong thing. Return postage is yours otherwise.

Message us within 48 hours of delivery with your order number and a photo. We'll cover return postage and either replace the piece or refund it in full — your choice.

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